The Helpdesk-service in our organization has been launched
12.05.2008. The idea of the service is to provide a support center that receives all
the IT problems in our system or IT equipment.
The main idea
of Jelppari is that the user gets help at one place or number, no
matter where the person studies or works. The service is available at the whole
organization. We hope that all the IT problems and errors are reported through
Give a short description of the issue / service request to the Subject-field.
Our service manager will create a ticket of the issue. This ticket will have a unique case ID, IRxxxx.
You will be noted via email when the ticket has been sorted. You will
also get automated emails if the status of the case has changed, such as
request for additional information or if the case has been solved.
you need to send additional information to the case via email, please
insert the case ID inside square brackets to the subject-field, for example [IR12345]. While providing additional information via phone, remember to mention the case ID as well.
020 124 5064
Ma - Pe 07:45 - 16:00 Mon - Fri