Announcements
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What is Jelppari?

 

The Helpdesk-service in our organization has been launched 05/12/08. The idea of the service is to provide a support center that receives all the IT problems in our system or IT equipment.

The main idea of Jelppari is that the user gets help at one place or number, no matter where the person studies or works. The service is available at the whole organization. We hope that all the IT problems and errors are reported through Jelppari.

 

 

Instuctions for reporting an issue


Give a short description of the issue / service request to the Subject-field.

Our service manager will create a ticket of the issue. This ticket will have a unique case ID, IRxxxx. You will be noted via email when the ticket has been sorted. You will also get automated emails if the status of the case has changed, such as request for additional information or if the case has been solved.

If you need to send additional information to the case via email, please insert the case ID inside square brackets to the subject-field, for example [IR12345]. While providing additional information via phone, remember to mention the case ID as well.

 

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office2013.jpg  As a staff member or student you have the chance to download Office 365 ProPlus product for home use for free from Office 365 http://office365.epedu.fi. Products included in Office are for example Outlook, OneNote, PowerPoint, Word and Excel.

 

 

mailto_jelppari@epedu.fi